Once your payment is confirmed, you will receive your Simulated Trading Platform and Dashboard credentials within several minutes. However, for crypto payments, the confirmation time depends on network congestion and blockchain verification, which may extend the process.

Please be aware that our payment wallet addresses are valid for only 1 hour. Payments sent after this period may not be recognized by our system, potentially leading to a loss of funds. Under such circumstances, you will not be issued your login credentials.

If you have made a payment via credit card, bank account, or crypto wallet and have not received your account credentials within 12 hours, first check your registered email's spam, junk, and promotions folders. If the credentials are still missing, please contact our email or live support chat with your registered email address and order number. A member of our Trader Success Team will assist you in retrieving your credentials and ensuring you're set up properly.

Our crypto payment gateway supports transactions through the Ethereum network (ERC-20) for USDT & ETH, through the BTC network for BTC, and through the Polygon network (MATIC) for USDT. Please ensure that you send payments through the correct network, as funds sent through an incorrect network (such as BSC) will be irretrievably lost. It is also crucial to use only the Ethereum Main Network and not any Ethereum Layer 2 networks.