Navigating the nuances of a refund policy can often be complex. At Propywise, we aim to make our refund procedures as transparent and simple as possible. Here, we outline the conditions under which refunds can be requested and the steps to follow if you believe you are eligible for a refund.
Immediate Post-Purchase Period
After you complete a purchase for one of our programs, you will receive an email with login details to access your trading platform. Please note that once these details are issued, our policy typically does not permit refunds because the service is deemed to have started, and you gain immediate access to the resources provided for the evaluation.
Dispute and Chargeback Policy
Initiating disputes or chargebacks without a valid reason can lead to serious consequences, including a permanent ban from our platform. We strongly encourage our clients to contact our email or Live Chat support first to resolve any billing issues amicably.
Policy Acceptance
By purchasing any of our programs, you acknowledge that you have read and accepted our refund policy. If you disagree with the terms, we recommend not proceeding with the purchase. Our support team at [email protected] is always ready to address any questions or concerns you may have regarding this policy.
Important Notice Regarding KYC Process and Funded Account Activation
When a trader completes their challenge and proceeds to the KYC (Know Your Customer) process to activate their funded account, it’s crucial to understand certain potential scenarios.
If you fail the KYC process and are flagged by our KYC provider as high risk for reasons beyond our control, you will receive a refund and will be prohibited from making future purchases on our platform. To maintain good standing with our KYC provider, we advise reviewing their terms of use and risk disclosures.
Our KYC provider adheres to strict Anti-Money Laundering (AML) and KYC guidelines. If you fall out of compliance, it is beyond our control, and we must act accordingly.
Refund Process:
If you paid via cryptocurrency, your refund will be processed back to the same address you used for payment.
If you paid via credit or debit card, your refund will be reversed to the card used for payment.
Please allow 5-7 business days for refunds to process. Thank you for your understanding and cooperation. For any questions, please contact our support team.
Conclusion
Our objective is to ensure transparency and fairness in all our dealings, including the refund process. We urge all potential and existing clients to fully understand this policy to ensure a smooth and agreeable experience with Propywise. Remember, our team is here to help you understand our policies and navigate the trading challenges successfully.